Refund policy
When we give a donation back, and how to ask.
Last reviewed 13 October 2026.
What this covers
This site takes donations to the Alumni Fund, by card through Stripe or by standing order straight from your bank. We do not take a platform fee or a booking fee, so the amount you give is the amount that reaches the fund, less only what the card network charges if you pay by card.
Refunding a donation
A donation is a gift, not a purchase, so strictly there is no statutory right to change your mind. In practice we will always refund a gift that was a genuine mistake, and we will not ask you to justify it. That includes the wrong amount, a duplicate, a card used by someone else in your household, a gift you meant to be one off that was set up as monthly, or simply giving more than you could afford.
Ask within thirty days and you will get it back. After thirty days ask anyway: if the money has not already been spent on a student, we will still refund it, and if it has, we will tell you honestly.
Stopping a recurring gift
If you set up a monthly card gift on this site, email us and we will cancel it. Nothing further will be taken. Cancelling stops future payments, and past ones are covered by the section above.
If you set up a standing order with your own bank, only your bank can stop it. Cancel it in your banking app and it stops at once. Please tell us too, so our records stay accurate.
How to ask
Email cardiffmuslimmedics@gmail.com from the address you used to give, or tell us which payment you mean. Include roughly when you gave and how much. You do not need the receipt.
We aim to reply within three working days. Once we approve a refund, Stripe returns the money to the card you paid with, which usually takes five to ten working days depending on your bank. Refunds always go back to the original payment method.
If you gave by standing order, a refund has to go back by bank transfer, so we will ask you to confirm your account details. We will never ask for them by replying to an email you did not send, so if something feels off, check with us first.
If something has gone wrong
If you have been charged twice, charged the wrong amount, or charged for something you did not set up, email us and we will sort it out. You do not have to go through your bank first, and we would rather you came to us.
If your name appears on the public giving wall and you would rather it did not, tell us and we will take it off. That is not a refund, and you do not have to choose between the two.
Last reviewed on 13 October 2026.